AbleFinder
Project Overview
AbleFinder is an NDIS support connection platform designed to help participants, carers, and support coordinators find trusted providers based on real needs, location, availability, values, reviews, and community reputation. The platform allows participants to create support requests for free, while providers respond through a safe, transparent, subscription-based model.
Specific Business Problems
- Participants often struggle to find trusted NDIS providers beyond basic directory listings.
- Support discovery can be fragmented, manual, and dependent on word-of-mouth.
- Participants need providers who match personal preferences such as language, culture, gender, religion, LGBTQIA+ inclusivity, and availability.
- Provider reputation is difficult to verify through traditional search methods.
- Communication between participants and providers often happens outside secure and structured platforms.
Objectives
Creating a trusted, participant-led NDIS support network where the right providers can respond with care, transparency, and confidence.
Specific Goals & KPIs
- Improve speed and accuracy of provider matching.
- Increase participant confidence through ratings, reviews, endorsements, and trust scores.
- Enable safer communication between participants and providers.
- Support values-based provider discovery.
- Build a visible reputation system for high-quality NDIS providers.
- Reduce dependency on manual referrals and disconnected networking.
AI Functionality
- AI smart matching connects participant requests with suitable providers.
- Matching considers service type, location, availability, preferences, and provider reviews.
- Automated provider recommendations reduce manual searching.
- Trust signals help participants make informed decisions.
- Matching filters support cultural, personal, and accessibility-based preferences.
Impact of Challenges
- Turns informal word-of-mouth referrals into a structured digital trust network.
- Reduces overwhelm for participants searching for suitable support.
- Helps providers build credibility through verified reviews, endorsements, and quality badges.
- Improves transparency before participant details are shared.
- Creates safer, more confident provider engagement through monitored real-time chat.
Proposed Solution
- Developed a participant-led request and provider response platform.
- Enabled participants, carers, and support coordinators to create free support requests.
- Added AI-based provider matching using location, service, availability, reviews, and personal preferences.
- Integrated real-time secure chat for participant-provider communication.
- Added community-rated providers, reviews, endorsements, trust scores, and quality assurance badges.
- Introduced provider subscription pricing with no extra commission fees.
Customizations
- Values-based filters for LGBTQIA+ inclusivity, cultural background, gender preference, language, and religious/spiritual alignment.
- Trust Score based on registration, reviews, endorsements, credentials, and engagement.
- Peer-powered referral and endorsement chains.
- Gamified excellence badges and tiered provider recognition.
- Human-led concierge onboarding and conflict support through Able2Help.
- State-based provider subscription model.
Implementation
Process Overview
NDIS community research, participant needs mapping, and request flow design.
Provider onboarding, profile setup, service categorization, and subscription model configuration.
AI smart matching, values-based filters, trust score, reviews, endorsements, and secure chat.
NSW launch, waiting list expansion, community onboarding, provider reputation building, and state-wise rollout.
Execution
The platform was designed around community trust, inclusion, and participant control. The execution focused on making support discovery safer, more personal, and more transparent by combining AI matching, provider reputation signals, human-led onboarding, and secure communication.
Results
Faster discovery of suitable NDIS support providers.
Improved confidence through trust scores, reviews, and endorsements.
Reduced coordination effort through request-based matching and secure chat.
Qualitative Results
Participants can search for support based on real personal needs.
Providers gain visibility through reputation, quality badges, and community endorsements.
Support coordinators and carers can reduce manual provider discovery effort.
Safer communication is enabled before personal details are shared.
AbleFinder creates a more inclusive, transparent, and trusted NDIS support ecosystem.
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